Privacy Policy

1. Who We Are

AT Bespoke Build
Email: office@atbespokebuild.com
Phone: 07849272439
We provide high-end residential construction and renovation services, including extensions and refurbishment projects.

2. The Information We Collect

We may collect and process the following categories of personal data:

Information You Provide Directly

• Name
• Email address
• Telephone number
• Property address
• Project details
• Planning permission status
• Budget information
• Any other information you provide via forms, email, phone, or in person

Information Collected Automatically

When you visit our website, we may collect:

• IP address
• Browser type and version
• Device type
• Pages visited
• Time and date of visit
• Referral source

This may be collected via cookies or tracking technologies.

3. How We Use Your Information

We use your information to:

• Respond to enquiries
• Arrange consultations and site visits
• Prepare quotations and feasibility studies
• Deliver construction services
• Communicate throughout your project
• Improve our website and marketing
• Comply with legal and regulatory obligations

We do not sell your personal data to third parties.

4. Legal Basis for Processing

Under UK GDPR, we process personal data under the following lawful bases:

• Consent – when you submit an enquiry or opt into communications
• Contractual necessity – when processing is required to deliver services
• Legitimate interests – for business development and service improvement
• Legal obligation – where required for accounting, taxation, or regulatory compliance

5. Marketing Communications

We may contact you by email, phone, or SMS regarding:

• Your enquiry
• Project updates
• Relevant services

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option in our emails.

6. Cookies & Tracking

Our website may use cookies and tracking technologies to:

• Analyse website performance
• Improve user experience
• Measure advertising effectiveness

You can control cookie settings through your browser.

7. Sharing Your Information

We may share your data with trusted third parties where necessary, including:

• Architects and design consultants
• Structural engineers
• Quantity surveyors
• Professional advisers
• IT and website providers
• CRM and email software providers
• Accounting and legal advisers

All third parties are required to handle your data securely and lawfully. We do not share your information for third-party marketing purposes.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

9. Data Retention

We retain personal data only as long as necessary:

• Enquiries: up to 24 months
• Client records: in line with contractual and legal requirements
• Financial records: as required by UK law

10. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion (where applicable)
• Restrict or object to processing
• Withdraw consent at any time

To exercise your rights, please contact: office@atbespokebuild.com.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

11. Changes to This Policy

We may update this Privacy Policy periodically. The most recent version will always be published on our website.